Listen, Understand,
Propose and Assist
Our approach is essential to reap the full benefits of your ERP experience
Listening is a skill of critical significance in all aspects of our actions
At OTOOL, we think that listening to our clients is an active process by which we make sense of, assess, and respond professionally to what we hear.
We pay attention to your vision and your requests. We give you our undivided attention.
We acknowledge your needs and provide the most appropriate solution.
Your success with your new ERP system, as well as your satisfaction, are our exclusive targets!
LISTEN
We pay close attention to what you are saying or the situation at hand in analysing your operations and processes
We are empathic and open-minded, allowing you and your team to express themselves fully
We avoid interrupting or making judgments prematurely. We acknowledge that you know your business's strengths and weaknesses better than us.
UNDERSTAND
After actively listening, we take the time to process the information we have gathered
We seek clarification if something is unclear or ambiguous
We put ourselves in your shoes to understand your perspective and your vision.
PROPOSE
Once your needs are clearly understood, we propose a plan
We tailor our proposition to address the specific concerns and requirements
We provide options if appropriate, allowing you to choose the best development or customisation
ASSIST
We always take action based on the proposed solution
We provide support, resources, and guidance to help implement the solution and address the potential issues
We continuously communicate with you and your team to ensure they are satisfied with the assistance provided and make any necessary adjustments
Our LUPA method emphasises active listening, empathy, and a thoughtful approach to problem-solving and assisting ERP users. It's a valuable framework nested at the heart of our values.
We are not afraid to redirect your expectations if we believe they will be unreasonable, inefficient or costly.
This is how you know you will be receiving an ERP system that is best tailored to your company and its growth.
We shape and build your future together
We are OTOOL!