Listen, Understand, 

Propose and Assist


Our approach is essential to reap the full benefits of your ERP experience

Listening is a skill of critical significance in all aspects of our actions

At OTOOL, we think that listening to our clients is an active process by which we make sense of, assess, and respond professionally to what we hear.

We pay attention to your vision and your requests. We give you our undivided attention.

We acknowledge your needs with the most appropriate solution.

Your success through your new ERP system and your satisfaction are our unique targets!​

LISTEN


We pay close attention to what you are saying or the situation at hand in analysing your operations and processes

We are empathic and open-minded, allowing you and your team to express themselves fully

We avoid interrupting or making judgments prematurely. We acknowledge that you know your business's strengths and weaknesses better than us.

UNDERSTAND


After actively listening, we take the time to process the information we have gathered

We seek clarification if something is unclear or ambiguous

We put ourselves in your shoes to understand your perspective and your vision.

PROPOSE


Once your needs are clearly understood, we propose a plan

We tailor our proposition to address the specific concerns and requirements

We provide options if appropriate, allowing you to choose the best development or customisation


ASSIST


We always take action based on the proposed solution

We provide support, resources, and guidance to help implement the solution and address the potential issues

We continuously communicate with you and your team to ensure they are satisfied with the assistance provided and make any necessary adjustments

Our LUPA method emphasises active listening, empathy, and a thoughtful approach to problem-solving and assisting ERP users. It's a valuable framework nested at the heart of our values.

We are not afraid to redirect your expectations if we believe they will be unreasonable, inefficient or costly.

This is how you know you will be receiving an ERP system that is best tailored to your company and its growth.

 

We shape and build your future together

We are OTOOL!